All orders are processed within 1–2 business days (Monday–Friday). Orders placed after 2pm or on weekends and public holidays will be processed the next business day.
During busy periods such as product launches, promotions, or holidays, processing times may take slightly longer.
We currently ship across the United Kingdom. Shipping is handled by DPD or DHL, depending on the size and destination of your order.
Estimated delivery times: Standard Shipping: 2–4 business days, Express Shipping: 1–2 business days Shipping costs are calculated at checkout based on the weight and size of your order.
We offer free UK shipping on orders over £50.
Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery.
Please allow up to 24 hours for tracking updates to appear.
All Heritage Afrika products are carefully packaged to ensure they arrive safely.
Our products are sealed and protected to maintain quality and freshness during transit.
If your order arrives damaged or there is an issue with delivery, please contact us within 48 hours of receiving your order. Please include: Your order number Photos of the issue (if applicable)
Email: support@heritageafrika.com
Please ensure your shipping address is correct at checkout. Heritage Afrika is not responsible for delays or lost packages caused by incorrect address information.
International shipping will be available soon as we expand our distribution.
Heritage Afrika delivers authentic African flavours through traditional soups, sauces, and staples crafted for convenience without compromising heritage.