FAQ

  • What makes Heritage Afrika products special?

    Heritage Afrika brings authentic African flavours to your kitchen in a convenient way. Our products are crafted using traditional recipes and high-quality ingredients to deliver bold, comforting flavours you know and love.

  • Are your products ready to eat?

    Most of our products are ready to heat and serve, making it easy to enjoy authentic African meals without hours of cooking. Preparation instructions are included on each product label.

  • Do your products contain allergens?

    Some products may contain common allergens such as fish, shellfish, or other ingredients depending on the recipe. Please always check the ingredient list on the packaging before consuming.

  • Are your products spicy?

    Some of our products contain chilli and traditional West African spices. We offer different flavour profiles, including mild and hot options, depending on the product.

  • Can I return food products?

    Due to food safety and hygiene reasons, we cannot accept returns on food products once they have been delivered.

  • What if my order arrives damaged?

    If your order arrives damaged or incorrect, please contact us within 48 hours with your order number and photos of the issue, and we will resolve it as quickly as possible.

  • How can I contact Heritage Afrika?

    If you have any questions, please contact us at: Email: info@heritageafrika.com We aim to respond within 1–2 business days.